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Santander Consumer USA Inc

Address:

585 N. Stemmons Freeway
Ste 1100
Dallas, TX 75247

Contact Them:

http://wptiger.com

Santander Consumer USA Inc is a company that offers a wide array of lending options. Many Americans like you are being contacted by collection agencies hired by Santander Consumer USA Inc who are trying to get payments on defaulted accounts. Even though you may owe a debt to Santander Consumer USA Inc or the collection agency it hired, you still have rights.

You should dispute the debt in writing if you feel as if the dollar amount being requested is inaccurate, if you feel the debt is not owed at all, or if you feel the debt is fraudulent.

If your alleged Santander Consumer USA Inc account is with a collection agency, you can send a letter to that collection agency within thirty days of first being notified of the collection. You should send such a letter via certified mail so that you can prove that they received it. In response to your dispute, the collection agency must cease collection activity until they send you some sort of validation or proof of the alleged debt. They can resume their collection efforts again once they produce proof of your debt.

The Fair Debt Collection Practices Act (“FDCPA”) regulates what debt collection agencies may and may not do. Collection agencies may not:

  • use abusive or obscene language;
  • call before 8am or after 9pm;
  • call you at work, if they know that your employer does not permit personal calls;
  • contact any third party and state that you owe a debt.

    The Fair Credit Reporting Act (“FCRA”) regulates the credit bureaus’ responsibilities as to your credit report. There are many things credit bureaus are required to do as it pertains to their credit reporting. Credit Bureaus must:

  • report accurately;
  • conduct a reasonable investigation of any dispute you make with them as to inaccurate credit reporting;
  • clearly mark any trade line disputed by you as disputed by the consumer.

    Your best option is to consult with a consumer protection attorney if you believe your rights are being violated.

  • 77 Comments

    1. Nick G. on April 26, 2015 at 9:58 pm

      My daughter made her first car purchase through Santander Consumer USA Inc. When it came time for her first payment, I was present with her when the payment was made to Santander Consumer USA Inc by phone through the automated service. We monitored the account and when the funds were still in the account after the due date, we inquired as to why. We were told by the representative at Santander Consumer USA Inc that it was their error and that they pulled the funds and placed them back into the account. Later, I was informed that we had not previously made the payment to Santander Consumer USA Inc and that we were being charged the late fee. I spent almost 40 minutes with the supervisor at Santander Consumer USA Inc trying to straighten this out and still was told we would have pay $44 in fees. This is a first payment on a new auto loan with Santander Consumer USA Inc and the payment was made on time. The supervisor at Santander Consumer USA Inc was very uncaring, hard-nosed and refused to admit error in the situation that the previous representative did.



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