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Ocwen Loan Servicing LLC


1661 Worthington Rd Ste 100
West Palm Beach, FL 33409

3451 Hammond Ave
Waterloo, IA 50702-5345

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Ocwen Loan Servicing LLC is a company that services mortgages. Many Americans like you are being contacted by collection agencies hired by Ocwen Loan Servicing LLC who are trying to get payments on defaulted accounts. Even though you may owe a debt to Ocwen Loan Servicing LLC or the collection agency it hired, you still have rights.

You should dispute the debt in writing if you feel as if the dollar amount being requested is inaccurate, if you feel the debt is not owed at all, or if you feel the debt is fraudulent.

If your alleged Ocwen Loan Servicing LLC account is with a collection agency, you can send a letter to that collection agency within thirty days of first being notified of the collection. You should send such a letter via certified mail so that you can prove that they received it. In response to your dispute, the collection agency must cease collection activity until they send you some sort of validation or proof of the alleged debt. They can resume their collection efforts again once they produce proof of your debt.

The Fair Debt Collection Practices Act (“FDCPA”) regulates what debt collection agencies may and may not do. Collection agencies may not:

  • use abusive or obscene language;
  • call before 8am or after 9pm;
  • call you at work, if they know that your employer does not permit personal calls;
  • contact any third party and state that you owe a debt.

    The Fair Credit Reporting Act (“FCRA”) regulates the credit bureaus’ responsibilities as to your credit report. There are many things credit bureaus are required to do as it pertains to their credit reporting. Credit Bureaus must:

  • report accurately;
  • conduct a reasonable investigation of any dispute you make with them as to inaccurate credit reporting;
  • clearly mark any trade line disputed by you as disputed by the consumer.

    Your best option is to consult with a consumer protection attorney if you believe your rights are being violated.


    1. Fred S. on April 26, 2015 at 9:54 pm

      Ocwen Loan Servicing LLC has had my loan for the last 20 years. I am almost finished paying Ocwen Loan Servicing LLC for my house. I got a letter from Ocwen Loan Servicing LLC one day saying that I owed 11 payments. I could not owe Ocwen Loan Servicing LLC. Ocwen Loan Servicing LLC would have foreclosed on me if this were true. I know that Ocwen Loan Servicing LLC has all those payments. It is impossible to sort anything with Ocwen Loan Servicing LLC because they never have the information you request. Ocwen Loan Servicing LLC blocked my account so that I can’t make any payments. I have spent hours trying to work this out with Ocwen Loan Servicing LLC.

    2. [anonymous] on June 10, 2015 at 10:50 pm

      I filed chapter 13 only to find out the mortgage modification I signed with Ocwen Loan Servicing LLC is not valid because Ocwen did not sign. Deceptive Ocwen Loan Servicing LLC included in the proof of claim this modification I did not sign. When I spoke to office of the consumer ombudsman I was informed that I am not in a modification plan with Ocwen Loan Servicing LLC. I explained that the statement I receive states I am in a modification with Ocwen Loan Servicing LLC. This is horrible.

    3. Richard Cordeiro on August 31, 2016 at 4:57 pm

      My name is Richard Cordeiro and I am sending you the back-up that I have for the dispute I started regarding ALL late payments that Ocwen loan is reporting to you. I have a plethora of documentation regarding the issues at hand and their incompetent and fraudulent handling of this loan since they purchased it from GMAC. I did not have an escrow account originally when my loan was with GMAC and as of Nov 2013 (SEE Item #1) all of a sudden they took it upon themselves to set one up even when I was paying my Flood, Property, and liability insurance myself and always had on this loan. To make matters worse this cottage was scheduled for Demo in mid Dec 2013 because of the flood damage from Irene & Superstorm Sandy, I figured once I provided that documentation via multiple Emails & Fax (SEE Items #2) this issue would be resolved quickly; Boy was I wrong! By the end of Jan 2014 we finally agreed to an Escrow for just property taxes going forward since they told me that they had to put an Escrow account on all loans acquired for at least 1 year “A LIE and a total contradiction to (SEE Item #3) which they sent and said I had elected and was eligible to pay my insurance & taxes directly myself. Countless others have had the same issues with Ocwen and as (SEE Item #3A) shows it is easy to find examples of just that fact. I have not entered into a Class Action Lawsuit because I want to sue them myself for all the grief they have put me through and others with the same exact issues. I was not late on any payment but was in dispute with what Ocwen was doing in Dec 2013 & Jan 2014 and did not know what the real payments should be at that time but everything was adjusted and we moved forward as of Feb 2014 (SEE Item 3B) but I now had an escrow account for taxes that I did not want and then the real problems started.
      After this was resolved I was satisfied thinking this issue had been put to rest but Ocwen then decided to take out Lender placed Flood insurance on April 23, 2014 for $1,350.00 with American Security Insurance Company (SEE Item #4) which made the Escrow account go to negative (-$1,712.48) which included a new loan set up amount of $652.38 (Item#1) which till this day I have no idea where that came from or have I ever been provided any documentation on. I know why they did this now since it was their policy to use American Security Insurance and receive kickbacks from them which caused them to settle a class action law suit in 2015 for doing the same exact thing to 400,000 other people (SEE Item 4A). This was fraud and this Flood insurance was taken out on an empty lot that was just land and Ocwen had all the documentation to prove that and even finally responded in a letter stating that fact (SEE Item #5). This letter was dated 10/07/2015 almost 2 years after the cottage was demolished and the Escrow problems started. Proof was provided to Ocwen multiple times that the property was land only refer back to (Item #2). Ocwen did refund the Flood insurance back to my Escrow account but it took multiple calls to get the full amount as they only refunded a partial payment $1,050.00 the first time and the rest $300.00 4 months later (SEE Item’s 6 & 7). This is what caused the real problems to come next because when Ocwen recalculated the Escrow account in Sep 2014 they were calculating off a negative Escrow amount caused by Ocwen taking out unnecessary lender placed flood insurance in the first place back in April 2014 then figuring it in again for 2015 on top of it “Doubling up on the Error” and causing the Escrow balance to be a shortfall position of negative (-$5,041.05), and then making the monthly escrow payments balloon to $410.03 (SEE Item #8). Like I said they admitted they made an error, but that was a year later in (SEE Item #5 Again) and no one would fix or adjust anything until this time. I had lost all faith in Ocwen once receiving this ballooned escrow payment I was expected to pay and continued making payments of the proper amount not what Ocwen said. I kept trying to get this resolved in hopes they would go back to Oct 2014 and reapply the payments correctly with the appropriate Escrow account. I was told in March 2015 that if I did not make what they deemed the full payment $898.82 of which $410.03 was the Escrow amount that I had never had before that the payments would be returned and they were not applying them to my account properly (SEE Example of Unapplied Funds Item #9 -$749.03) and that I should apply for a loan modification or foreclosure would ensue. I applied for a modification so foreclosure would not start in April 2015 figuring it would buy time and someone would surely fix the problem but once again not a chance. Fees and more fees started to accumulate, property maintenance fees, property inspection fees, late fees, foreclosure fees even though the loan was not in foreclosure. The modification was supposed to be 3 trial payments starting in July 2015 in which I received 3 statements dated 7/3, 7/10, 7/17 which all had different Forbearance Plan Due Dates (SEE Items #10A,10B,10C) I made payments see detailed schedule of all payments made during this time frame (SEE Items #11, 11A, 11B) and kept working with the escalation manager to try to resolve the problem. After all modification payments were made it looked as there might be a light at the end of the tunnel. The escalation manager said they were going to fix the payment amounts that were due but were only going back to April 2015 not Oct 2014 and they would not re-amortize and adjust the loan you had to do a modification even though it was their error. I then received a letter dated 5/20/2015 stating that the first time the loan became delinquent was 1/02/2015 then I got a letter dated 12/16/2015 that the first time the loan was delinquent was now April 2015 and the payments from then should have been $643.90 per month not the $898.77 they had said they were (SEE Items #12 & 12A). I also received a new Escrow recalculation dated 9/16/2015 (SEE Item #13) stating that my new payment will be $635.23 starting on 11/01/2015 which I agreed with 100% and paid only for Ocwen to return my payment and say the account has been referred to foreclosure and only a reinstatement payment for what they say I owe or a new modification if I qualify would save my property! This happened as I had someone from Ocwen working on the account to fix the errors that Ocwen had made…..I was really beside myself at this point.
      I was told to apply for a new modification and the foreclosure process would continue until one was approved, Where did the old modification go??? Not knowing where the old one had went I just did and after months and much paperwork, they said I was approved again and I had to make 3 more trial payments and the loan was finally full converted and modified in Aug 2016. The issue is they converted a 15 year term I had left to 40 years and I never saw those terms till after the modification trial payment period was over. I had no choice but to sign and modify the loan so they would not foreclose and the loan would be current again and I could start construction of the cottage finally.
      The bottom line here is Ocwen is a fraudulent company and their business practices are extremely questionable, they have made a multitude of errors on this account but wanted me to pay for their mistakes again and again. There is NO way I should be liable for any late payments that they have been recording against me. I refused to pay the wrong amount of a payment they themselves admitted was an error. I will and full intend to sue Ocwen for their actions on this account as a simple Escrow error they could have fixed long ago on their end pushed this account almost to foreclosure because I would not pay any erroneous amount they said was due them. Please take all Ocwen’s late payments off of my credit history as it is clear who is at fault here. Signed a disgusted homeowner!

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