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National Patient Account Services Inc


2700 Blankenbaker Pkwy Ste 100
Louisville, KY 40299-2478

Contact Them:

Phone: (502) 572-3158
Fax: (502) 572-3150

Fact: Pursuant to the Fair Debt Collection Practices Act, it is unlawful for a collection agency to contact you via telephone if the collector receives written communication stating that you want the collector to stop calling you.

Many Americans like you are being contacted by collection agencies who are trying to get payments on defaulted accounts they have acquired or been assigned. Even though you may owe a debt, you still have rights.

You should dispute the debt in writing if you feel as if the dollar amount the collection agency is requesting is inaccurate, if you feel the debt is not owed or if you feel the debt is fraudulent. You can send a letter to the collection agency within thirty days of first being notified of the collection. You should send this letter via certified mail so that you can prove that they received it. In response to your dispute, the collection agency must cease collection activity until they send you some sort of validation of the alleged debt. They can resume their collection efforts again once they produce proof of your debt.

The Fair Debt Collection Practices Act (“FDCPA”) regulates what debt collection agencies may and may not do. There are many things collection agencies cannot do or say when contacting you. Collection agencies may not:

  • use abusive or obscene language;
  • call before 8am or after 9pm;
  • call you repeatedly;
  • call you at work, if they know that your employer does not permit personal calls;
  • contact any third party and state that you owe a debt;
  • threaten to have you arrested or imprisoned.

    If any of these things occur, your best option is to consult with a consumer protection attorney.


    1. Sun H Hofmeister on October 31, 2016 at 2:33 pm

      Continuous calls from 1-800-223-9899, National Patients Account Services on behalf of Research Medical Center. Diagnosed with terminal class 4 cancer July , 2015 and told medical insurance would cover everything by a Dr. Sing. Underwent radiation therapy and now chemo. Medical insurance has paid several hundred thousand and after more tests am being told the cancer is no more but no records to show for this when dr. asked. Chemo slowed to every other month. {Possible medical mal-practice?) Would like to stop the continuous calls made by a possible bill collector.

    2. Pamela Clark on August 29, 2018 at 12:18 am

      I was contacted by mail about a medical debt (Feb 2018) and wrote a Debt Validation letter requesting a HIPAA Release, mailed 2/27/2018. Four months later, I mailed a second DV/HIPAA letter on 6/29/2018 because I got another DUNNING Letter from NPAS for the same account. The alleged debt was never validated, no HIPAA release was ever sent to me. The collection agency tried to collect two times as if it was a new account and ignored the fact I disputed the account in writing.

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