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Convergent Outsourcing Inc


10050 N 25th Ave Ste 100
Phoenix, AZ 85021-1615

10750 Hammerly Blvd Ste 200
Houston, TX 77043-2317

800 SW 39th St
Renton, WA 98057-4975

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Convergent Outsourcing Inc is a company that works with various businesses to provide collection services and recover debt. Many Americans like you are being contacted by collection agencies who are trying to get payments on defaulted accounts they have acquired or been assigned. Even though you may owe a debt, you still have rights.

You should dispute the debt in writing if you feel as if the dollar amount the collection agency is requesting is inaccurate, if you feel the debt is not owed or if you feel the debt is fraudulent. You can send a letter to the collection agency within thirty days of first being notified of the collection. You should send this letter via certified mail so that you can prove that they received it. In response to your dispute, the collection agency must cease collection activity until they send you some sort of validation of the alleged debt. They can resume their collection efforts again once they produce proof of your debt.

The Fair Debt Collection Practices Act (“FDCPA”) regulates what debt collection agencies may and may not do. There are many things collection agencies cannot do or say when contacting you. Collection agencies may not:

  • use abusive or obscene language;
  • call before 8am or after 9pm;
  • call you repeatedly;
  • call you at work, if they know that your employer does not permit personal calls;
  • contact any third party and state that you owe a debt;
  • threaten to have you arrested or imprisoned.

    If any of these things occur, your best option is to consult with a consumer protection attorney.


    1. Frances H. on April 14, 2015 at 8:08 pm

      Convergent Outsourcing has been calling my house repeatedly asking me for my personal information, home address and last four of my social security number before they will tell me what they are calling about. I refused to give this to Convergent Outsourcing and they hung up on me. From the little information Convergent Outsourcing gave me when I called back, they were calling about something that is past the statute of limitations.

    2. [anonymous] on June 1, 2015 at 7:41 pm

      I remember when Convergent Outsourcing Inc was called “ER Solutions, Inc.” Well I sent a check to ER Solutions, Inc. for a collection account from HSBC card services. My balance was $3035.00. I settled in full. I am now being contacted by lawyers working for Convergent Outsourcing saying that I owe another $542.00.

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