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Conserve (Continental Service Group)


200 CrossKeys Office Park
Fairport, NY 14450-3510

Contact Them:

(585) 421-1000


Many Americans like you are being contacted by collection agencies who are trying to get payments on defaulted accounts they have acquired or been assigned. Even though you may owe a debt, you still have rights.

You should dispute the debt in writing if you feel as if the dollar amount the collection agency is requesting is inaccurate, if you feel the debt is not owed or if you feel the debt is fraudulent. You can send a letter to the collection agency within thirty days of first being notified of the collection. You should send this letter via certified mail so that you can prove that they received it. In response to your dispute, the collection agency must cease collection activity until they send you some sort of validation of the alleged debt. They can resume their collection efforts again once they produce proof of your debt.

The Fair Debt Collection Practices Act (“FDCPA”) regulates what debt collection agencies may and may not do. There are many things collection agencies cannot do or say when contacting you. Collection agencies may not:

  • use abusive or obscene language;
  • call before 8am or after 9pm;
  • call you repeatedly;
  • call you at work, if they know that your employer does not permit personal calls;
  • contact any third party and state that you owe a debt;
  • threaten to have you arrested or imprisoned.

    If any of these things occur, your best option is to consult with a consumer protection attorney.


    1. Becky F. on April 3, 2015 at 11:24 pm

      I received several calls from 8778045569, but each time I was called the phone didn’t ring long enough for me to answer. Finally, I called back, and I was directed to a rep that stated that they were Conserve. Conserve asked for my year of birth to “verify” who I was, which I thought was odd. I learned that Conserve was collecting on a student loan that I have had since 2004. They did not verify my address. Then my parents received a letter from Conserve.

    2. Doug W. on May 18, 2015 at 11:07 pm

      ConServe set up a payment agreement under false pretenses that this arrangement would satisfy the balance of the debt owed. Conserve approved and accepted a settlement of $5,083.00 on an account. I received a call from a manager at Conserve advising me that I had been misinformed, and that they will not honor the settlement that was promised me.

    3. Jennifer Y. on May 31, 2015 at 9:57 pm

      ConServe was very rude and began yelling at me when I didn’t agree with what they were saying. I finally hung up on this abusive call from Conserve.

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